IT Managed Services
For 26 years, PCG has kept SMBs running without the overhead of a full internal IT team. We handle everything — help desk, infrastructure, patching, vendors — so your people focus on work, not workarounds.
What's included
No surprise invoices. No ticket-by-ticket billing. A single flat fee covers your entire IT environment — from the help desk to the data center.
US-based support engineers answer tickets and calls around the clock. Real people, real fixes — not scripted offshore responses. Average resolution under one hour for critical issues.
Every endpoint, server, and network device is monitored 24/7. We catch failures and anomalies before they become outages — often resolving issues before you notice them.
Automated, tested patch cycles for OS and critical applications. We schedule updates during off-hours to minimize disruption, with rollback protocols if anything misfires.
On-prem servers, cloud workloads, network hardware — we own the operational health of your entire infrastructure. Capacity planning, lifecycle management, and change control included.
We manage your technology vendors so you don't have to. One point of contact for ISPs, SaaS providers, hardware vendors, and carriers — with SLA enforcement on your behalf.
Hardware inventory, warranty tracking, and end-of-life planning. Paired with tested backup and disaster recovery so your data is protected and recoverable when it matters most.
How we work
Our structured onboarding means you're fully covered from week one — not month three.
We audit your current environment — hardware, software, network, and security posture — and document everything we'll own.
RMM agents, monitoring, documentation, and ticketing are deployed across your environment. Your team meets their dedicated support engineer.
Ongoing monitoring, help desk, patching, and vendor management runs continuously. Issues are caught and resolved before they become problems.
Every quarter we review performance, roadmap upcoming needs, and optimize your IT investment. No surprises — just clarity.
26+
Years delivering unmatched IT experiences
99.7%
Average client uptime, measured monthly
<1hr
Median critical incident response time
100%
US-based engineers — no offshore routing
Get a free assessment — we'll document your environment and show you exactly what we'll take off your plate.